We believe in 100% customer satisfaction and that is why we are offering all customers a 30-Day Satisfaction Guarantee! If you are not satisfied with your PortaCharge, you may exchange the item within 30 days from the date your order was placed for a replacement. If your PortaCharge is not working, get a free replacement or a full refund (excluding any original shipping costs) within the first 30 days. If your PortaCharge was damaged in shipping or you received a damaged PortaCharge, we will happily exchange your product for a replacement at absolutely no additional cost to you as long as you contact us within the first 30 days from the date your order was placed. An exchange can only be for the exact same item you purchased and cannot be swapped out for a different item or a different variant/color. You will be required to ship your item back before receiving a replacement or refund, however we may send you a shipping label if your order qualifies. Simply mail your exchange back to us here in Ohio after contacting our awesome support team for our exchange/return instructions! Please note that opening a chargeback on an order will immediately void your 30-Day Satisfaction Guarantee. Please read our refund/exchange policy here for more details :)

Holiday Update: For orders placed as holiday gifts, our 30-day guarantee period will not begin counting down until December 25th.

Please contact our customer-happy support team to start your exchange or return process.