Hi, it's Richard! We are a small local mom-and-pop business, and sadly the craziness of the ending of 2020 has been affecting us and our family. If you are experiencing an order delay at this time, we want to let you know that we are working 12+ hours a day, 7 days a week to catch up on our current backorders. We estimate that all of our backorders will be shipped out by the end of January. We are of course working as a family to ship our orders out as soon as possible in the order they were received. We have already used the payments from our backorders to fund the production of every backorder, so your order is guaranteed to already in production. We are simply waiting on our production and shipping to catch up with all orders. If you do experience a delay, we would love to make it up to you, by offering you a gift from our family to yours. Please feel free to email us to give us the chance to make things right with you through an additional free gift. (click here to read more about this delay)

We are a proud American based company. Every PortaCharge product is hand designed by PortaCharge LLC in Ohio.

Our PortaCharge LLC offices are based in good old Ohio. All of our orders are prepared and shipped directly from one of our several PortaCharge warehouse centers throughout the USA.

We ship all in-stock orders placed Monday - Friday before 12:00PM PST / 3:00PM EST the same day. Orders placed after this time will be shipped as early as the next weekday. If you order a product on backorder/preorder, your order will be shipped out within 30-60 days after it is manufactured.

For customers within the United States who selected Free Standard Shipping, your in-stock order should arrive within 5-7 days via UPS or USPS. For customers within the United States who selected Express Shipping or Express Insured Shipping, your in-stock order should arrive within 3-5 days via UPS or USPS. If you do not receive your in-stock order within 7-10 days max, please check your mailbox and tracking number, then contact us and we will make sure you're charging in no time!

Backorders and preorders have a 30-60 day delivery window from the date the order was placed.

We currently only ship within the USA and do not ship internationally.

We ship all in-stock orders placed Monday - Friday before 12:00PM PST / 3:00PM EST the same day. Orders placed after this time will be shipped as early as the next weekday. If you order a product on backorder/preorder, your order will be shipped out within 30-60 days after it is manufactured.

We ship all in-stock orders placed Monday - Friday before 12:00PM PST / 3:00PM EST the same day. Orders placed after this time will be shipped as early as the next weekday. If you order a product on backorder/preorder, your order will be shipped out within 30-60 days after it is manufactured.

Upon order completion, you will receive an email and text message confirming your order. You will also receive a shipment confirmation and tracking number via email and text message once your package has been prepared for shipment. Please be sure to check your spam folders if you cannot find the email in your inbox. You can also visit our order Track page so you can view exactly where your package is, as well as it's status, during the shipment process.

Upon order completion, you will receive an email and text message confirming your order. You will also receive a shipment confirmation and tracking number via email and text once your package has been prepared for shipment. You can also visit our order Track page so you can view exactly where your package is, as well as it's status, during the shipment process. If you have questions about your order status or did not receive the email, please check your spam folders and feel free to contact us as needed! 

Our system may take up to 1 full business day to process your payment depending on your desired payment method. If your in-stock order is stuck processing for longer than 1 full business day, please contact us as this may mean there is a problem with your payment. Please note that backorders and preorders will show a processing status for longer than this period, up until they are finished being manufactured and are shipped out to you.

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped the same business day your order is processed through our system. If you package is already on it's way, we will have to wait for it to be returned to us via the post office and then we can resend it out to the correct address.

Yes, but only for in-stock orders if you contact us within 24 hours from the date and time your order was placed, only if it has not left our warehouse yet, and only if it is not a backordered item. Backorders currently cannot be canceled.

Please contact us as soon as possible, our shipments dispatch the same business day your payment is processed. We can't guarantee anything once your order leaves our warehouse as we are then unable to modify, customize, or cancel your order once it is already in shipment, if you are contacting us after 24 hours from the time your order was placed, or if it is a backorder.

At the current moment, we do not allow returns or refunds. However, if you received a broken or defective item from us, we will happily exchange it if your order qualifies. Find out if you order qualifies for an exchange here.

Yes, but only if your product is damaged, broken or not working properly. If you receive a broken or damaged product you have up to 14 days from your order date to request an exchange. An exchange can only be for the exact same item you purchased and cannot be swapped out for a different item or a different variant/color. You will be required to ship your item(s) back before receiving your replacement. To proceed with an exchange, please contact us with your order number and our spectacular team will be glad to help!

Please be sure to press the "apply a discount code" button. Also ensure your discount code is spelled correctly and typed exactly as it appears on your offer. We only allow the use of 1 discount offer per order. Whether that is a quantity discount, one of our daily discount codes, or a discount code you received from a promotional order. Typing in a new discount code to your order in checkout will remove any previously applied discount and replace the old discount with the newly added one.

The PortaCharge One comes included with 3 different Magnetic Adapter connection types. We have lightning cable adapters for use with iPhones 5 and up, iPod Touches, iPads, or nearly any other Apple iOS device. We also offer a MicroUSB adapter for use with Android phones, tablets, MP3 players, Xbox One controllers, PS4 controllers and other devices. Last but not least, we have a Type-C adapter for newer Android devices, phones, tablets, MP3 players, Nintendo Switches, Macbooks, and more.

Each PortaCharge One is equipped with a Grade-A 2,600 mAh Premium Lithium Ion battery. Our PortaCharge One will charge most devices up to an additional 50%-75%. Most customers buy 2+ PortaChargers for best results. Each PortaCharge takes between 1-2 hours to fully recharge with our included Magnetic Recharging Cable. The PortaCharge One recharges at about the same speed as a traditional OEM wall charger would.

For the best experience, our Magnetic Adapter piece is designed to always stay plugged into your device. This will allow you to quickly and easily swap to a 2nd PortaCharge One after your first one is finished charging. Or, if it's time to charge your device at the end of the day, don't worry! With our included Magnetic Recharging Cable, you will be able to snap this recharging cable directly onto the Magnetic Adapter Piece that is plugged into your device, allowing you to directly charge your device through a wall outlet! However, in the event that you do need to remove your Magnetic Adapter piece, we included a PortaCharge Removal Tool to quickly and easily remove the adapter piece hassle-free.

NO! Your PortaCharge contains small parts/pieces that disconnect and are loose. It should not be used by any children as it is a CHOKING HAZARD.

Since your PortaCharge contains a lithium battery, NEVER open, take apart, or hit your PortaCharge. Please also note that your PortaCharge is not waterproof and is flammable so please avoid wet or extremely hot situations with your PortaCharge.