How is COVID-19 affecting PortaCharge?

Despite the recent COVID-19 pandemic, we are still fully functional here at PortaCharge! We care about our customers and know you need charged devices, especially at times like these. We are still shipping all orders out Monday through Friday. To keep our employees safe, we have social distancing measures in place within our warehouse. This does mean that we have less staff working at one given time than usual, so there may be an extra 1-2 day delay for our PortaCharge shipping team to get new orders shipped out. Please also note that some shipping companies are also experiencing 1-2 day delays nation wide during this time. But don't worry, we are still here for you and to serve you! :)

Where are you based? Where do you ship from?

How long will it take my order to arrive?

Which days do you ship?

When will my order be shipped?

Where can I find my tracking number?

How do I check the status of my order?

Why is my order status processing?

What if I entered the wrong shipping address?

Can I cancel or modify my order?

Can I have a refund and return my item?

Can I exchange my item?

Why wasn't one of my discounts applied to my order?

What devices are compatible with my PortaCharge?

How long does my PortaCharge One last?

How do I remove the Magnetic Adapter piece?

What should I avoid with my PortaCharge?