Hi and thanks for clicking on the text I sent you,

I wanted to reach out to let you know that if you have not yet received your PortaCharge order, it will be arriving very soon. Our most recent shipment of supplies got delayed due to the current worker shortage we are seeing in America and took much longer than expected to receive. However, they have finally arrived this week and our family will be working hard to catch up on every single backorder that has not yet been shipped out.

I am sincerely sorry for this delay you experienced, and to help get your chargers to you asap, I will be upgrading your package to the fastest shipping option USPS offers at no extra cost to you. I also want to give you a completely free $20 gift card on me, to further help make up for this situation you had to experience. To receive this free gift card, please send us a separate email over to support@portacharge.com and let us know that you are accepting the complimentary $20 gift card offered by Richard. We will then send you over your gift card and its code.

Recently we have been receiving a lot of "below expectations" feedback on Facebook for this, and it has been greatly hurting our small family business. We have been working hard and trying our best with every one of our family members helping to catch up on these backorders and this delay.

If it is possible, I would like to kindly ask that before leaving us a "below expectations" rating on Facebook, you please consider to give us a chance to help make things right with you and help meet or exceed your expectations to the best of our ability. All we are asking for is at least a chance to help make it right with you as our customer, to possibly help improve your experience you had with us before you proceed to leave Facebook feedback.

Thank you so much for supporting our family by choosing PortaCharge, and I hope I can get you charging in no time 🙂

Best regards,
Richard from PortaCharge